Shipping & Returns Policy

 

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
 
Carriers
 
We use the following carriers to deliver our orders:
 
UPS
FedEx
Canada Post
 
Order Tracking
 
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
 
Shipping Rates
 
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
 
Back Orders
 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds
How To Return An Item
Your item must be returned within 10 days of your purchase for a refund.
  1. Please email youressentialsoaps@gmail.com to request a refund.
  2. Include in your package a signed letter stating the reason for your return and the original receipt.
 
Restocking Fee
 
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
 
Exchanges
 
Due to the nature of our products, we are not able to accept exchanges.